Service & Support Administration (SSA)




Functions of Service and Support Administration

·         Determining eligibility for county board services

·         Maintain waiting lists for services provided or administered by the county board

·         Provide information and referral

·         Coordinate crisis/emergency intervention

·         Function as single point of accountability for individuals who receive service and support administration

Eligibility Determination

Issues of eligibility for services provided or administered by the county board are handled by the SSA Department. The SSA Department receives referrals, gathers necessary information, arranges for assessments, presents results to the agency eligibility committee, refers eligible individuals for county board services, and informs those not eligible for board services about other available options.

Waiting Lists

Separate waiting lists are maintained for each source of funding for residential services and supports. Waiting list applications can be obtained by contacting the SSA office. Specific questions will be referred to a staff member within the Service and Support Administration department.

Information and Referral

Anyone living in Lorain County is eligible to access information through the SSA department. This is often the first step to finding “key” solutions to questions or problems involving people with disabilities.

  • DODD Provider Search Tool 

This link provides online access to a searchable listing of providers certified by the Ohio Department of Developmental Disabilities

This web search tool is designed to help individuals, families and county boards search for providers of a variety of services for Ohioans with intellectual and/or developmental disabilities. Providers of Medicaid waiver services such as Adult Day Support, Supported Employment, Transportation, and  Homemaker Personal Care can be found here. Additionally, the tool includes a listing of Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICFsIID). Providers of Supported Living services are also included.

The references and resources that you acquire in connection with this tool are not specifically endorsed by the Lorain County Board of Developmental Disabilities or any of its employees. The County Board is not responsible for the content of any resource data or links included within this provider listing.

  • iData Referral Portal

Murray Ridge Center has implemented the iData Referral Portal which is designed to significantly improve the provider search process for eligible individuals served in Lorain County. This system, which is coordinated by the agency’s Service and Support Administration Department (SSA), went live in December 2020.

Employment First Notification

PowerPoint overview of the new Referral Portal

The new Referral Portal:

— Will make it easier for individuals to find providers.
— Allows SSAs to send out an individual profile through email blast to certified providers wishing to provide services to individuals in Lorain County.
— Makes it easier for providers to review, track and manage referrals.
— Will also make it easier for providers to directly promote their services to individuals who need services.

By logging onto providers will be able to connect with current individuals looking for services in Lorain County. If you are a certified provider and would like to have access to this search portal please contact  Individuals who receive waiver services in Lorain County also have the ability in the new portal to post a profile on the provider search portal to get connected to providers who are looking to serve their needs.

For more information, contact Jessica Smith of the SSA Department at (440) 324-2366 or at

Crisis Intervention and Assessment

With concerns, call 440-324-2366 or 440-233-4600 between 8:00 A.M. and 4:00 P.M. Monday through Friday.

Support Administration

The following functions are performed by SSAs functioning as the single point of accountability for specific individuals: assess needs; develop and modify individual service plans; establish individual budgets for county board-funded services; assist individuals to choose service providers; monitor services delivered by contracted providers; and ensure that services are continuously appropriate, delivered in accordance with the individual plan, and effectively coordinated on a day-to-day basis.



Contact Information


Lorain County Board of Developmental Disabilities

9740 Murray Ridge Road

Elyria, OH 44035-4805

Telephone: 440-324-2366 or 440-233-4600

Fax: 440-322-0588

Murray Ridge Center
Lorain County Board of Developmental Disabilities Offices
1091 Infirmary Road
Elyria, OH 44035
(440) 329-3734
(440) 322-2683 fax